Shipping policy

Last updated: 28 October 2026

Thank you for shopping with Epicoanagagets. This policy explains where we ship, how much shipping costs, and how long delivery takes.

1. Where we ship from

Orders are prepared and dispatched through our fulfilment partner, Zendrop, and its suppliers and carriers. Our business and returns address is:

Epicoanagagets
Cross Road, Connaught Lodge
Weymouth, DT4 9QQ
United Kingdom

2. Where we ship to

We ship to all countries worldwide. Some remote areas, or items restricted by local law, may not be deliverable. If we cannot deliver to your address, we will contact you and offer a full refund.

3. Order processing

• Orders are processed and dispatched within 1-3 business days of payment confirmation
• Our order cut-off time follows GMT (London/Edinburgh time). Orders placed after the cut-off on a business day, or on weekends and public holidays, are processed on the next business day.
• You will receive an order confirmation email, followed by a shipping confirmation email once your order is dispatched.

4. Shipping rates and delivery times

Delivery times are counted in business days from the date of dispatch, and they are estimates, not guarantees.

5. Tracking

Where tracking is available, we will email you a tracking number or link once your order ships. Tracking updates may take a few days to appear after dispatch. If your tracking has not updated after 7 days, please contact us.

6. Multiple items and split shipments

Items in one order may be shipped separately from different warehouses, so they may arrive on different dates. You will not be charged extra shipping for split shipments.

7. Taxes, customs and import duties

• Applicable taxes are calculated at checkout through Shopify Tax where relevant.
• International orders may be subject to import duties, customs fees or local taxes charged by your country. These are not included in our prices or shipping charges and are the customer’s responsibility. We do not control these charges and cannot predict their amount. Please contact your local customs office for details.

8. Delays

Delivery may be delayed by customs inspections, carrier issues, weather, public holidays, peak seasons or other events outside our control. If your order is delayed beyond 21 business days, please contact us and we will investigate and help resolve it.

9. Incorrect address

Please make sure your shipping address is accurate and complete. We are not responsible for orders lost or delayed due to an incorrect or incomplete address supplied by you. If you notice a mistake, contact us immediately. We can only change the address if the order has not yet been dispatched.

10. Lost, damaged or incorrect orders

• If your order arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and photos, and we will arrange a replacement or refund.
• If your tracking shows delivered but you have not received your parcel, please check with neighbours and your local carrier, then contact us and we will help investigate.
• If your order is lost in transit, we will send a replacement or issue a full refund.

See our Return & Refund Policy for more information.

11. Order cancellations

To cancel an order, contact us as soon as possible. We can cancel only if the order has not yet been dispatched. If it has shipped, you may return it once it arrives under our Return & Refund Policy.

12. Contact us

Epicoanagagets
Email: office@oanaprimeshop.com
Phone: +44 7459 783540
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT, London)
Address: Cross Road, Connaught Lodge, Weymouth, DT4 9QQ, United Kingdom