Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by destination and are displayed during checkout and in your shipping policy.

Do you ship internationally?

We currently ship to selected countries. Available shipping destinations will be shown during checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Can I cancel or modify my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full payment card details.

What should I do if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide photos of the issue. We will review the case and assist you with a replacement or refund where applicable.

What is your return policy?

We offer returns in accordance with our Return & Refund Policy. Please review the policy page for full details and eligibility requirements.

How do I request a refund?

To request a refund, contact our customer support team with your order number and details of your request. We will review your case and respond as quickly as possible.

I entered the wrong shipping address. What should I do?

Contact us immediately. If your order has not yet been shipped, we may be able to update the address.

Do your products come with a warranty?

Warranty coverage varies by product. Please refer to the product description or contact us for specific warranty information.

How can I contact customer support?

You can contact us by email at oanaprimeshop@outlook.com. We aim to respond to all enquiries as quickly as possible.

Why haven't I received my order yet?

Delivery times can vary due to customs processing, carrier delays, weather conditions, or peak shipping periods. Please check your tracking information first, and contact us if you need assistance.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email containing your order details.