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Refund policy

Last updated: 28 October 2026

Thank you for shopping with Epicoanagagets. If you are not completely satisfied with your purchase, we are happy to help. Please read this policy to understand how returns, exchanges and refunds work.

1. Return window

You may return any item within 30 days of the date you received your order. We accept returns of both defective/incorrect items and non-defective items (for example, if you changed your mind). There is no restocking fee.

2. Conditions for return

To be eligible, the item must be:

  • Returned within 30 days of delivery
  • Unused, in the same condition you received it, and in its original packaging where possible
  • Accompanied by your order number or proof of purchase

Items that arrive damaged, defective or different from what you ordered are always eligible for return, regardless of condition.

3. How to start a return

  1. Email us at office@oanaprimeshop.com or call +44 7459 783540 (Monday to Friday, 9:00 AM – 5:00 PM, GMT/London time).
  2. Include your order number, the item(s) you wish to return, the reason for return, and photos if the item is defective, damaged or incorrect.
  3. We will reply with return instructions and confirm the return address.

Please do not send items back before contacting us, as returns sent without authorisation may be delayed.

4. Return address

Epicoanagagets
Cross Road, Connaught Lodge
Weymouth, DT4 9QQ
United Kingdom

5. Return shipping costs

  • Defective or incorrect items: Return shipping is free for customers in the United Kingdom. For customers outside the UK, return shipping costs are the responsibility of the customer.
  • Non-defective items (change of mind): Return shipping costs are the responsibility of the customer.

We recommend using a tracked service, as we cannot be responsible for items lost or damaged in transit back to us.

6. Exchanges

We are happy to exchange an item for a different size, colour or product, subject to availability. Contact us within 30 days of delivery and we will arrange the exchange. If the replacement item costs more or less, we will let you know of any difference to pay or be refunded.

7. Refunds

  • Once we receive and inspect your return, we will email you to confirm the outcome.
  • Approved refunds are issued within 14 days to your original method of payment.
  • Your bank or card provider may take additional time to show the refund on your statement.
  • Original shipping charges are refunded where the return is due to a defective, damaged or incorrect item.

8. Damaged, defective or incorrect items

If your order arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photos. We will, at your choice, send a replacement or issue a full refund, and we will cover return shipping for UK customers as stated above.

9. Late or missing refunds

If you have not received your refund within 14 days of our confirmation, please check your bank account, then your card provider, then contact us at office@oanaprimeshop.com.

10. Orders shipped from other locations

Epicoanagagets is a retailer and not the manufacturer of the products we sell. Our orders are fulfilled through our shipping partner Zendrop. All returns must still be sent to the return address in Section 4 unless we instruct you otherwise in writing. Please do not return items to the address shown on the parcel label.

11. Cancellations

If you wish to cancel an order before it ships, contact us as soon as possible. If the order has already been dispatched, you may return it under this policy once it arrives.

12. Your statutory rights

Nothing in this policy affects your legal rights under applicable consumer law, including the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

13. Contact us

Epicoanagagets
Email: office@oanaprimeshop.com
Phone: +44 7459 783540
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT, London)
Address: Cross Road, Connaught Lodge, Weymouth, DT4 9QQ, United Kingdom