Privacy policy

Last updated: 28 October 2026

Epicoanagagets (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit epicoanagagets.com or make a purchase, how we use it, and the choices you have.

1. Who we are

Epicoanagagets is the data controller of your personal information.

Email: office@oanaprimeshop.com
Phone: +44 7459 783540
Address: Cross Road, Connaught Lodge, Weymouth, DT4 9QQ, United Kingdom

2. Information we collect

Information you give us:

Name, email address, phone number
Billing and shipping address
Order details and communications with our support team

Information collected automatically:

IP address, browser type, device information, and time zone
Pages viewed, products browsed, and how you arrived at our site
Cookies and similar technologies (see Section 7)

Payment information:
Payments are processed securely by our payment providers through Shopify. We do not store your full card details on our servers.

3. How we use your information

We use your information to:

Process and fulfil your orders, including shipping and delivery
Send order confirmations, shipping updates and customer support replies
Handle returns, exchanges and refunds
Calculate taxes and detect and prevent fraud
Improve our website, products and services
Send marketing emails, only where you have agreed or where permitted by law (you can unsubscribe at any time)
Comply with legal obligations

4. Legal basis (UK GDPR / EU GDPR)

Where UK or EU data protection law applies, we rely on:

Contract: to process and deliver your order
Legal obligation: for tax, accounting and fraud prevention
Legitimate interests: to improve our services and keep our site secure
Consent: for marketing communications and non-essential cookies

5. Who we share your information with

We only share information needed to run our business, with:

Shopify, which hosts our store, processes orders and payments, and provides Shopify Tax
Zendrop, our fulfilment partner, and its suppliers and shipping carriers, who receive your name, address, phone number and email to deliver your order
Payment processors and fraud-prevention services
Analytics and advertising providers (such as Google), where cookies are accepted
Professional advisers, authorities or courts, where required by law

We do not sell your personal information for money.

6. International transfers

We ship to customers worldwide, and our service providers may be located outside your country, including outside the UK and EEA. Where we transfer your data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent protections.

7. Cookies

We use cookies to keep your cart working, remember your preferences, analyse traffic and measure advertising. You can control cookies through your browser settings or the cookie banner on our site. Blocking some cookies may affect how the site works.

8. How long we keep your data

We keep your information only as long as needed for the purposes above, including meeting legal, tax and accounting requirements (generally up to 6 years for order records), then we delete or anonymise it.

9. Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent at any time
Request a portable copy of your data
Opt out of marketing or of the sale/sharing of data for advertising (including under US state privacy laws such as the CCPA/CPRA)

To exercise any right, email office@oanaprimeshop.com. We will respond within 30 days. You also have the right to complain to your data protection authority, which in the UK is the Information Commissioner’s Office (ico.org.uk).

10. Security

We use reasonable technical and organisational measures to protect your information. No online transmission is 100% secure, but we work to keep your data safe.

11. Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with data, contact us and we will delete it.

12. Third-party links

Our site may link to other websites. We are not responsible for their privacy practices, so please read their policies.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

14. Contact us

Epicoanagagets
Email: office@oanaprimeshop.com
Phone: +44 7459 783540
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT, London)
Address: Cross Road, Connaught Lodge, Weymouth, DT4 9QQ, United Kingdom