OANA PRIME SHOP

Shipping Policy

Last Updated: May 2026

Thank you for shopping with Oana Prime  Shop. This Shipping Policy sets out all information regarding how we handle the delivery of your orders. By placing an order on our website, you agree to the terms described in this policy. We are committed to delivering your purchases in a timely and reliable manner.

 

For any shipping-related enquiries, please contact our customer support team through any of the following channels:

 

Email	oanaprimeshop@outlook.com
Phone	+44 7459 783540
Mailing Address	Cross Road Connaught Lodge, Weymouth, England, DT4 9QX, United Kingdom
Live Chat	Available on our website (chatbot & live support)
Social Media	Facebook | Instagram | Pinterest | YouTube | TikTok

 

We currently ship exclusively within the United Kingdom. At this time, we do not offer international shipping to any other countries. We hope to expand our delivery regions in the future and will update this policy accordingly.

 

4.1 Processing Times

All orders are processed within 1–7 business days after payment has been successfully verified. Business days are Monday through Friday, excluding UK public holidays and bank holidays.

 

4.2 Order Cut-Off Time

Orders placed before 2:00 PM (GMT — Greenwich Mean Time, London) on a business day will begin processing on that same day. Orders placed after 2:00 PM GMT, or on weekends and public holidays, will begin processing on the next available business day.

 

4.3 Order Confirmation

Once your order has been placed and payment confirmed, you will receive an order confirmation email. A separate dispatch notification with tracking information will be sent once your order has been shipped.

 

Estimated delivery times are calculated from the date of dispatch, not the date of order placement. Please allow for processing time in addition to the shipping estimates below.

 

Destination	Shipping Method	Estimated Delivery	Shipping Cost
United Kingdom	Standard (Zendrop)	3–14 Business Days	Calculated at checkout
United Kingdom	Zendrop Free Rate	10–21 Business Days	Free

 

Please note that delivery timeframes are estimates and not guarantees. Delays may occasionally occur due to high order volumes, courier disruptions, or circumstances beyond our control.

 

Shipping costs are calculated based on your order details and delivery address. The exact shipping cost will be clearly displayed at checkout before you complete your payment — you will never be charged unexpected fees.

 

•       Shipping costs are shown at checkout prior to payment confirmation.

•       A free shipping option via Zendrop is available (10–21 business days).

•       Standard shipping costs vary and are calculated dynamically at checkout.

 

We accept all major payment methods to make your shopping experience as convenient as possible. All transactions are processed securely. Prices on our website are displayed in US Dollars (USD).

 

•       Visa

•       Mastercard

•       PayPal

•       American Express

•       Apple Pay

•       UnionPay

•       Other major payment methods as available at checkout

 

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use this information to monitor the progress of your delivery through the relevant courier's website or our website's order tracking section.

If you have not received tracking information within 7 business days of placing your order, please contact our support team.

 

While we make every effort to ensure timely delivery, delays can occasionally occur due to factors outside our control. These may include:

 

•       High order volumes during peak shopping seasons

•       Severe weather conditions or natural events

•       Carrier service disruptions

•       UK public holidays or bank holidays

•       Customs or logistics processing issues

 

In the event of a significant delay, we will contact you by email with an update. If you have concerns about your order, please do not hesitate to reach out to our customer support team.

 

For full details, please refer to our separate Returns & Refund Policy. A summary of key terms is provided below:

 

•       30 days from the date of delivery Return window:

•       The customer is responsible for return shipping costs Return shipping costs:

•       No restocking fee is charged Restocking fee:

•       We do not have any final sale or non-returnable items Final sale items:

 

If your order arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date at oanaprimeshop@outlook.com. Include your order number and photographic evidence of any damage where applicable. We will work to resolve the issue promptly with an appropriate remedy.

 

We reserve the right to update or amend this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed of any updates. Continued use of our website following the posting of changes constitutes your acceptance of those changes.